Terms of service
Effective Date: 20.11.2024
Welcome to Altagia! These Terms of Service ("Terms") govern your use of our website (www.altagia.com) and any products or services provided through it. By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully before using our site.
1. Acceptance of Terms
By accessing and using our website and services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
2. Use of Our Website
- Eligibility: You must be at least 18 years old or have the consent of a parent or legal guardian to use our website.
- Account Creation: You may need to create an account to access certain features. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials.
- Website Use: You agree to use the website solely for lawful purposes and in accordance with these Terms. You may not use the website in any way that violates any applicable laws or regulations.
3. Products and Services
- Product Availability: All products and services are subject to availability. We may limit the quantity of products you can purchase and reserve the right to discontinue any product at any time.
- Pricing: All prices are listed in EUR. We reserve the right to change prices at any time without notice.
- Descriptions and Accuracy: We strive to provide accurate product descriptions, but do not guarantee the accuracy, completeness, or reliability of any content. If a product is mispriced, we may cancel or refuse your order.
4. Orders and Payments
- Order Process: Once you place an order, you will receive an email confirming your order details. However, this does not constitute acceptance of your order. We reserve the right to cancel or refuse any order for various reasons.
- Payment: Payment for orders is processed at the time of purchase. We accept payment via Debit and Credit cards, as well as PayPal..
- Taxes: Applicable taxes will be added to the total price at checkout, depending on your location.
5. Shipping and Delivery
- Shipping Methods: We offer various shipping options at checkout. Shipping fees and delivery times will be provided before completing your order.
- Shipping Costs: Shipping costs will be calculated based on the delivery address and shipping method chosen. Certain promotions or order amounts may qualify for free shipping.
- Delivery Delays: We are not responsible for delays caused by third-party carriers or customs processing.
6. Returns and Refunds
- Return Policy: We accept returns within 30 days from the date of purchase. Items must be unused, in original packaging, and in the condition they were received.
- Refund Process: Once we receive your returned items, we will inspect them and issue a refund to the original payment method. Please note that the processing time may vary.
- Exclusions: Certain products may be excluded from our return policy.
7. Intellectual Property
All content on this website, including text, images, logos, graphics, and software, is the property of Altagia and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this website without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Altagia is not responsible for any damages arising from the use of our website, products, or services. This includes, but is not limited to, direct, indirect, incidental, or consequential damages.
9. Indemnification
You agree to indemnify and hold harmless Altagia, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website, your breach of these Terms, or your violation of any rights of a third party.
10. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Luxembourg. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Luxembourg.
12. Modifications to Terms
We may update or modify these Terms at any time. Any changes will be posted on this page, and the revised Terms will be effective immediately upon posting. Your continued use of the website after such modifications will constitute your acceptance of the revised Terms.
13. Contact Us
If you have any questions or concerns about these Terms, please reach out to us at info@altagia.com or through our Contact Us page.