Shipping Policy

This Shipping Policy explains how orders placed on altagia.com are processed, shipped, and delivered. All orders are dispatched from Luxembourg using POST Luxembourg.

Shipping options

We currently offer standard shipping via POST Luxembourg for all orders.

Estimated delivery times:

  • Luxembourg: 1–2 business days
  • Europe: 2–6 business days
  • International: 5–10+ business days

Delivery times may vary depending on the destination and local postal services. A tracking number will be provided once your order has been shipped.

Shipping costs

Shipping rates are calculated based on destination and parcel weight, following official POST Luxembourg pricing.

Typical rates:

  • Luxembourg: €7.00
  • Europe (EU Zone): €12.00–€25.00
  • International (Outside EU): €25.00–€85.00

Rates may vary slightly depending on the destination country and current POST Luxembourg pricing updates.

Order processing

Orders are processed within 1–2 business days. Processing times may be extended during peak periods, holidays, or high-volume seasons.

Customs, duties, and import taxes

For orders shipped outside the European Union, customers are responsible for any applicable customs duties, import taxes, or handling fees charged by their local authorities. These fees are not included in our product prices or shipping costs.

Risk of loss

Risk of loss or damage transfers to the customer once the order is handed over to the carrier. If your parcel is lost or damaged during transit, please contact us and we will assist you in opening a claim with POST Luxembourg.

Incorrect or incomplete addresses

Please ensure that your shipping address is complete and accurate. ALTAGIA is not responsible for delays or lost parcels resulting from incorrect or incomplete addresses provided by the customer.

Delivery delays

While we strive to meet the estimated delivery times, delays may occur due to:

  • High shipping volumes
  • Customs processing
  • Weather conditions
  • Local postal service disruptions

These delays are outside our control.

Contact

If you have any questions about shipping, tracking, or delivery times, please contact us at: info@altagia.com